Conflict Management

Conflict management is the practice of identifying and handling conflict in a sensible, fair and efficient manner.

Effects of Conflicts in Organization:

Stress

Absenteeism

Staff turnover

De-motivation

Non-productivity

Steps to resolve conflicts:

Assure privacy

Empathize than sympathize

Listen actively

Maintain equity

Focus on issue, not on personality

Avoid blame

Identify key theme

Re-state key theme frequently

Encourage feedback

Identify alternate solutions

Give your positive feedback

Agree on an action plan